Frequently Asked Questions (FAQ)

1. Are your packaging products food-safe?

Yes. All our products are made using food-grade materials suitable for direct food contact. We prioritize hygiene and safety standards in sourcing and manufacturing.

2. Do you offer bulk pricing?

Yes. We specialize in bulk orders for restaurants, cafés, cloud kitchens, and caterers. For large quantities, please contact us for custom pricing.

3. What is the minimum order quantity (MOQ)?

MOQ may vary depending on the product type. You can check product pages for details or contact us for clarification.

4. Do you provide eco-friendly packaging options?

Yes. We offer kraft-based, recyclable, and sustainable packaging solutions designed to reduce environmental impact.

5. How long does delivery take?

Delivery timelines typically range between:

• 3–5 business days for metro cities
• 5–8 business days for other locations

Delivery times may vary based on location and order size.

6. Can I return products?

Returns are accepted only in cases of:

• Damaged goods
• Incorrect product delivered
• Quantity mismatch

Please refer to our Return Policy for detailed information.

7. Do you accept customized packaging orders?

Currently, we offer standard packaging products. For large-scale or customized requirements, please contact us directly to discuss possibilities.

8. How can I track my order?

Once your order is shipped, you will receive tracking details via email or SMS (if applicable).

9. What payment methods do you accept?

We accept secure online payments through Shopify-supported payment gateways.